Player Wellbeing Policy

Responsible Gaming at 99abb
Play Smart, Stay in Control

We believe gaming should always be fun, not a source of stress. At 99abb, we give every player in Pakistan the tools and knowledge to enjoy the platform safely and responsibly.

Gaming Is Entertainment — Keep It That Way

At 99abb, we take responsible gaming seriously. Our platform is designed for adults who treat casino games, sports betting, and live sessions as a form of entertainment — not a way to earn a regular income or solve financial problems. Every game you play here, whether it is slots, live cricket betting, Fish Games, or a round of cards in the Game Lobby, should feel enjoyable and well within your personal limits.

Pakistan has a growing community of online gamers, and we understand the excitement that comes with placing a bet on a PSL match, pulling a winning combination on the reels, or joining a high-stakes live casino room. That excitement is real — but it can become a problem if you are not paying attention to how much time and money you are spending. That is why we have built a set of responsible gaming guidelines and self-help tools directly into the 99abb experience.

This page is here to help you understand your rights as a player, the risks that come with online gambling, and the steps you can take right now to keep your gaming habits healthy. We are not here to lecture — we just want every player who registers on 99abb to have a good time, and to come back tomorrow feeling just as good about it.

Key Reminder

You must be 18 years or older to register and play on 99abb. Gaming should always come from your disposable entertainment budget — never from money earmarked for bills, rent, or essential needs.

If at any point you feel like your gaming is getting out of hand, reach out to our support team. We are here to help.

Our Responsible Gaming Commitments

Six pillars that guide how 99abb protects every player on the platform.

18+ Age Verification

We strictly enforce minimum age requirements. Anyone under 18 is not permitted to register, deposit, or play. Our team monitors accounts and may request identity verification at any time to ensure compliance.

Deposit & Budget Limits

Set daily, weekly, or monthly deposit caps on your account so you never go beyond what you planned. Whether you top up via JazzCash, Easypaisa, Raast, or a bank transfer, these limits keep your PKR spending in check.

Session Time Reminders

It is easy to lose track of time when you are deep in a Cricket betting session or on a winning streak in Fish Games. Our platform can send you timed reminders so you always know how long you have been playing.

Cool-Off & Self-Exclusion

Need a break? You can request a temporary cool-off period or a longer self-exclusion. During this time, your account will be restricted and you will not receive any promotional messages from us.

Loss Limit Controls

Decide the maximum amount you are comfortable losing over a set period. Once that threshold is reached, your session will automatically pause — giving you a moment to step back and reassess.

Dedicated Support Team

Our player support team is trained to handle responsible gaming concerns with care and without judgement. If you or someone you know needs guidance, reach out and we will walk you through your options.

Practical Tips for Playing Responsibly

These are simple habits that make a genuine difference. Read through them once before your next session.

1

Set a gaming budget before you start. Decide how much PKR you are comfortable spending for the week — and stick to it. Treat it like a cinema ticket or a dinner out: once it is spent, the entertainment is done for the day.

2

Never chase losses. If you have hit your budget and things have not gone your way, log off. Chasing losses is one of the most common ways casual entertainment turns into a genuine problem. The games will still be here tomorrow.

3

Take regular breaks. Step away from the screen every hour or so. Get a glass of water, stretch, check in with family. A short break keeps you alert and helps you make better decisions when you return.

4

Do not play when you are upset or stressed. Emotional states cloud judgement. If you have had a rough day at work or an argument at home, it is not the right moment to open the Game Lobby. Come back when you feel calmer.

5

Keep gaming separate from your finances. Use a dedicated mobile wallet balance for gaming — one that you load up from your entertainment budget only. Never dip into money meant for groceries, school fees, or utility bills.

6

Be honest with yourself. If friends or family have raised concerns about how much time or money you are spending on gaming, take those comments seriously. An outside perspective is often more accurate than our own.

Self-Help Tools Available on 99abb

Deposit Limit

Cap how much you can deposit in a given day, week, or month. Adjustments to reduce limits take effect immediately; increases require a cooling-off window.

Reality Check Timer

Get an on-screen notification showing how long you have been playing and how much you have spent during your session — no surprises.

Self-Exclusion

Choose to lock your account for a set period — from 30 days up to permanently. This cannot be reversed during the exclusion window, giving you a genuine safety net.

Activity History

Review your full gaming activity, deposits, and withdrawals at any time through your account dashboard — full transparency, always.

Warning Signs to Watch Out For

Honest self-awareness is the first step. If any of these feel familiar, it may be time to take a break.

Spending more than you planned, regularly
Borrowing money to fund your gaming
Thinking about gaming constantly, even at work or school
Hiding your activity from family or friends
Feeling anxious, irritable, or restless when not playing
Chasing losses session after session
Neglecting daily responsibilities to keep playing
Gaming to escape emotional pain or stress
Failed attempts to cut back or stop entirely

Recognising these signs early makes a real difference. You do not need to be in crisis to ask for help — reaching out at any stage is the smart move. Contact our support team through your account, and they will connect you with the right resources without any judgement.

Protecting Younger Family Members

If you share a device at home — whether it is a phone, tablet, or computer — it is important to make sure younger family members cannot access your 99abb account. Here are some straightforward steps you can take:

  • Always log out of your account after each session, especially on shared devices.
  • Do not save your login credentials in the browser on a shared phone or tablet.
  • Set up a PIN lock or biometric lock on your device so only you can open your apps.
  • Use parental control software to block gambling-related websites on devices used by children.
  • Have open conversations with your children about responsible internet use and why certain content is for adults only.

99abb will never knowingly allow a minor to register or play. If we have reason to believe an account is being accessed by someone under 18, we will suspend it immediately and request verification. Your cooperation helps us keep the platform safe for everyone.

Need to Talk to Someone?

Our player support team handles responsible gaming requests with full confidentiality. You can reach us directly through your account's live chat feature or by writing to us at:

When you reach out regarding responsible gaming, your request is prioritised. We aim to respond within a few hours and will walk you through every available option — from cooling off to full self-exclusion — at your own pace.

Frequently Asked Questions

Common questions about responsible gaming on 99abb.

Log into your account and navigate to the Responsible Gaming section in your account settings. From there you can choose a daily, weekly, or monthly deposit cap in PKR. Any reduction in your limit takes effect immediately. If you want to increase a limit, a short waiting period applies to give you time to reconsider.

Self-exclusion is a voluntary restriction where you ask us to block access to your account for a defined period. Options range from 30 days to 6 months, or you may choose a permanent exclusion. During self-exclusion, your account is locked and you will not receive any promotional emails or bonus offers. The exclusion cannot be reversed mid-period, which is intentional — it gives the measure real weight.

Yes. If you have a remaining balance at the time of self-exclusion, you may submit a withdrawal request to your registered JazzCash, Easypaisa, Raast, or bank account. Our support team will process this for you. You will not be able to deposit or play during the exclusion window, but your funds remain yours.

Yes — you must be at least 18 years old to register and play. This applies to all games on the platform including slots, live casino, Fish Games, sports betting, and the full Game Lobby. We may ask you to verify your age at any point, and accounts found to belong to minors will be permanently closed.

If you are concerned about a family member, the first step is a calm, non-judgemental conversation. Let them know you have noticed changes and that you are worried. If they are open to it, encourage them to use our self-exclusion or deposit limit tools. You can also contact our support team on their behalf and we will advise on the best steps forward — always with their wellbeing as the priority.

We take care with our promotional communications. Players who have active deposit limits, are in a cool-off period, or have requested self-exclusion are automatically removed from all marketing lists. You can also manage your communication preferences from within your account settings to reduce or stop any promotional messages at any time.

Ready to Play the Right Way?

Join thousands of players across Pakistan who enjoy 99abb responsibly. Set your limits, know your game, and have fun within your means.