99abb Privacy Policy – Your Personal Data Is Safe With Us

2. Data We Collect

The personal data we collect falls into several categories depending on how you interact with the 99abb platform. The following table provides a clear overview:

We do not collect sensitive personal data such as religious beliefs, political opinions, health records or biometric data beyond what is required for standard identity verification. We also do not knowingly collect data from individuals under the age of 18.

3. How We Collect Your Data

We collect personal data through a number of channels during your use of the 99abb platform:

• Registration form: When you create a 99abb account, you provide your name, contact details and date of birth directly to us.
• Verification process: If you are asked to verify your identity — typically when making your first withdrawal — you will submit identity documents such as a CNIC copy.
• Payment transactions: When you make a deposit via JazzCash, Easypaisa, Raast or bank transfer, transaction details including reference numbers and amounts are recorded.
• Gameplay activity: Every bet, game session and VIP point earned is logged automatically as part of normal platform operation.
• Technical systems: Our servers automatically collect technical data such as your IP address, device type and browser information whenever you access the platform.
• Cookies and tracking: We use cookies and similar technologies to maintain your session, remember your preferences and monitor site performance. See Section 6 for full details.
• Support interactions: When you contact our support team by email or live chat, the content of that conversation is retained as part of your account record.

4. How We Use Your Data

The data we collect from you is used for specific, clearly defined purposes. We do not use your personal data for anything beyond what is described below without first notifying you and obtaining your consent where required:

• Operating your account: Your registration details are used to create and maintain your player account, verify your identity and ensure you meet the minimum age requirement of 18 years.
• Processing payments: Financial data is used to process your deposits and withdrawals in PKR through your chosen payment method — whether that is JazzCash, Easypaisa, Raast or a standard bank transfer.
• Delivering platform services: Gameplay data allows us to correctly record your bets, calculate winnings, apply VIP points and display accurate account balances.
• Security and fraud prevention: Technical data including your IP address and device information is used to detect suspicious activity, prevent unauthorised access and protect both the platform and our players from fraud.
• Responsible gaming monitoring: We analyse gameplay patterns to identify players who may be showing signs of problem gambling behaviour. This allows us to offer responsible gaming tools proactively.
• Customer support: Communications data helps us resolve disputes, respond to support requests and improve the quality of our customer service over time.
• Platform improvements: Aggregated, anonymised usage data is used to understand how players interact with the platform so we can improve features, fix issues and optimise the experience for Pakistani users.
• Promotional communications: If you have opted in to receive promotional messages, we may send you information about new games, bonuses or offers. You can opt out of these communications at any time.

5. Sharing Your Data

99abb does not sell, rent or trade your personal information to third parties for marketing purposes. There are, however, specific circumstances where sharing data with trusted partners is necessary to operate the platform:

• Payment processors: To complete deposits and withdrawals, we share the minimum necessary financial reference data with JazzCash, Easypaisa, Raast and our banking partners. These providers handle your data under their own privacy policies and are bound by contractual obligations to use it only for transaction processing.
• Game technology providers: Some games available in the 99abb Game Lobby are operated by third-party software providers. These providers may receive aggregated gameplay data to operate the games correctly. They do not receive your personal identity or payment details.
• Identity verification services: If we use a third-party verification service to confirm your identity documents, the relevant documents are shared with that provider under strict data processing agreements.
• IT and security providers: Companies that support our hosting, platform security and fraud detection infrastructure may have limited access to data as part of providing those services. All such providers are vetted and operate under formal data processing agreements.
• Legal and regulatory requirements: We may disclose personal data if required to do so by a valid court order or applicable legal obligation. In such cases, we will disclose only the minimum data required to satisfy the legal request.

All third parties with whom we share data are required to treat it with the same level of confidentiality and security that we apply internally. We do not allow our service providers to use your personal data for their own independent purposes.

6. Cookies & Tracking Technologies

Like most online platforms, 99abb uses cookies and similar tracking technologies to deliver a better, more personalised experience for our Pakistani players. A cookie is a small text file that is placed on your device when you visit our website.

We use the following types of cookies:

• Essential cookies: These are necessary for the platform to function. They maintain your login session, keep your account secure between page loads and remember language or display preferences. You cannot opt out of essential cookies while using the platform.
• Analytics cookies: These cookies collect anonymised data about how visitors use the site — which pages are visited most, how long sessions last and where players navigate to. This helps us improve the platform over time.
• Functional cookies: These remember choices you have made — such as your preferred game category or display settings — so you do not have to set them again each time you visit.
• Security cookies: Used to detect and prevent fraudulent activity, unusual login patterns and potential account takeover attempts.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some features and personalisation may not function as expected. Please note that completely disabling all cookies, including essential ones, will prevent you from staying logged in to your account.

7. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal or operational obligations. The following general retention guidelines apply:

• Active accounts: All personal and gameplay data associated with an active account is retained for the lifetime of the account.
• Closed accounts: Following account closure, core identity and transaction records are retained for a minimum period to satisfy any outstanding legal, compliance or dispute resolution obligations. After this period, data is securely deleted or anonymised.
• Payment records: Financial transaction records including deposit and withdrawal history are retained in line with standard financial record-keeping requirements.
• Support communications: Support chat logs and email records are retained for a reasonable period to allow dispute resolution and quality review, after which they are deleted.
• Verification documents: Identity documents submitted for account verification are retained for the period required to satisfy our identity verification obligations and are then securely destroyed.

When data is no longer required, it is permanently deleted from our systems or anonymised so that it can no longer be linked back to you as an individual.

8. Security Measures

Protecting your personal data is something we invest in continuously. The following security measures are in place across the 99abb platform:

• SSL/TLS encryption: All data transmitted between your device and our servers is encrypted using SSL/TLS, preventing interception during transit.
• Encrypted data storage: Sensitive data — including payment references and identity document copies — is stored in encrypted form at rest.
• Access controls: Access to personal data within 99abb's internal systems is restricted on a strict need-to-know basis. Staff who handle player data receive regular training on data protection obligations.
• Fraud detection systems: Automated monitoring tools flag unusual login activity, suspicious deposit patterns and other indicators of potential account compromise in real time.
• Regular security reviews: Our platform undergoes regular internal security assessments to identify and address potential vulnerabilities before they can be exploited.

9. Your Rights

As a registered player on the 99abb platform, you have the following rights with respect to your personal data. To exercise any of these rights, contact our support team using the details in Section 13:

• Right to access: You can request a copy of the personal data we hold about you at any time. We will respond to such requests within a reasonable timeframe.
• Right to correction: If any of your personal data is inaccurate or out of date, you have the right to request that we correct it. You can update basic contact details directly within your account settings.
• Right to deletion: You can request that we delete your personal data. Please note that some data may need to be retained to satisfy legal obligations even after account closure. We will inform you of what can and cannot be deleted and the reasons why.
• Right to restrict processing: In certain circumstances, you can ask us to limit how we use your data while a dispute or review is in progress.
• Right to withdraw consent: Where we rely on your consent to process data — for example, for sending promotional communications — you can withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to data portability: You may request a copy of the personal data you have provided to us in a commonly used, machine-readable format.

10. Minors & Age Policy

The 99abb platform is strictly intended for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If you are a parent or guardian and believe that a minor has registered an account or submitted personal data on our platform, please contact our support team immediately at [email protected].

Upon receiving a verified report that an account belongs to a minor, 99abb will immediately close the account, delete the associated personal data and, where applicable, return any deposits made after deducting any gameplay losses. No winnings accumulated during a period of underage use will be paid out.

We actively use date-of-birth checks at registration and may request identity documents as an additional safeguard to prevent underage access to the platform.

11. Third-Party Services

The 99abb platform may contain links to other pages within the site, such as our Responsible Gaming page or the FAQ section. The platform also integrates with third-party payment services and game providers as described in Section 5.

When you interact with third-party payment services such as JazzCash or Easypaisa to complete a transaction, you are interacting directly with those services and their own privacy policies apply to the data you submit through their interfaces. 99abb is not responsible for the privacy practices of external payment providers.

Our game technology partners who supply games to the 99abb Game Lobby operate under data processing agreements that restrict how they may use any data shared with them. They are not permitted to use gameplay data for independent marketing or to build player profiles outside the scope of providing the game service to 99abb.

12. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in how we operate, the services we offer or our legal obligations. When we make material changes, we will update the "Last Updated" date at the top of this page. For significant changes that affect how we use your data, we will also notify registered players by email or through an in-platform notification.

We encourage you to review this Privacy Policy periodically, particularly before making a deposit or submitting personal information for verification purposes. Your continued use of the 99abb platform after any changes have been published means that you accept the updated policy.

If you do not agree with any changes to this policy, please stop using the platform and contact our support team to discuss your options including account closure and data deletion.

13. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how your personal data has been handled, please get in touch with our support team. We are committed to responding to all privacy-related queries promptly and transparently.

Email: [email protected]

When contacting us about a data rights request, please include your registered account username and the email address associated with your account so that we can verify your identity before processing the request. This step is required to protect your data from being accessed or modified by anyone other than you.

For general platform questions, you may also find answers in our FAQ section, or learn more about how we operate by visiting our About Us page.